FAQ

You will need to book a place with us in advance. Simply email us at info@sws-swimschool.com or get in touch with us using the contact page, and we will be able to advise you of our availability.

When you arrive for your first session, simply ask to speak to the supervisor on poolside for that session. They will be happy to help you. You are asked to accompany your child to change in the changing rooms provided, and then return to poolside. There is then a spectator area for parents to sit whilst the class takes place.

Our swimming classes are normally suitable for children aged from about 3 years old. However, we also operate a ‘Splash class’, which introduces babies to the water from any time after their second injections. Please refer to the ‘Classes’ section of our website for further information.

Lessons are paid for in advance for the block of 10 weeks’ sessions. We issue an invoice to the registered email address which provides parents with a link by which payment can be made online. Alternatively, we are able to take cash and card at the pool.

We understand that days and times may become awkward as your child progresses and will always try to be flexible in order to meet your needs. Due to the high number of pupils however, it may take several weeks for alternative sessions to become available.

Badges are awarded on the last session of each 10-week block, based on distance and, or skills achieved during that time. Pupils are continually assessed throughout the run of sessions rather than formally tested at the end of the block.

Please refer to the ‘Awards’ page for further details on badges. Alternatively, you can have a quick chat with the supervisor on poolside who can explain the achievements associated with that particular badge.

At the end of a 10-week block, it is not unusual for the whole group to move up a class together.  Please be aware that the class may have the same teacher, but this in no way means that the group have not progressed.

If your child shows faster progress than the other children in his, her class, then they may be moved to a more advanced class during the block of 10 lessons.

If you are going on holidays, then it is helpful if you notify us in advance, so that we can utilise the space for catch up lessons etc. If your child is having a one-off absence (e.g., due to illness), there is no need to let us know. However, if it is likely to be an extended absence, again, please do notify us.

If your child has to miss a session, we do offer catch up lessons for up to 2 sessions missed within a block of 10. 

To book a makeup lessons parents have access to the Online Portal and instructions of how to book them can be found by clicking this link.  .

We would advise parents and guardians to use their instinct, as you know your child best. If you feel your child is ok on the day, then there is no reason for them to miss out. If a child becomes ill during a session, the instructor will call the supervisor, who will then notify you. We are quite happy to monitor the situation, and for your child to return to the water should they feel better.

However, if your child has been suffering from sickness or diarrhea, they must not enter the water until 48 hours after their symptoms have cleared up. It can cause serious disruption and result in the temporary closure of the pool should the water become contaminated.

We never recommend that you leave your child unaccompanied in the water. Even though your child is learning vital safety skills, remember that water is potentially dangerous, to adults as well as children, and they should therefore always be supervised. Please ask us for a leaflet for further information on water safety.

Finally for the nervous children or new children we will be happy to welcome parents on poolside in bare feet and my staff will be sure to escort you to the poolside and changing rooms.

We do however need to note that the majority of children are completely comfortable as soon as parents are out of sight (all children are different so this is not all children), as the children are of school age I am sure that some of you have the dreadful tears while taking the children to school – which when you have left are gone and the children are very happy (I am speaking from experience).

We have made the decision to keep the staggered start time for the classes as after feedback from the staff this system is far more beneficial to the swimmers as the poolside and changing rooms are far less crowded.

Our staff have also highlighted that most children have paid greater attention in class as they are not trying to find their parents and guardians. We also think the lower noise level we now have with less people in and around the pool has contributed to this.

We are however aware that for the children who are nervous or very small that this is not an ideal scenario so we will be making provision for this with our new rules.

We do allow each child to have a parent to enter the school hall to watch their children in their swimming classes during the last 4 weeks of the course. We will also be alternating which group of parents can access the hall.  The school have asked that I remind you that siblings should not be allowed to run around the hall as previously happened and that they do reserve the right to stop us using the hall.

As an example:

• Week 7 – Thursday Swimmers at 4.30, 5.00 and 6.00 – one guardian
• Week 8 – Thursday Swimmers at 4.45, 5.15 and 5.45 – one guardian
• Week 9 – Thursday Swimmers at 4.30, 5.00 and 6.00 – one guardian
• Week 10 – Thursday Swimmers at 4.45, 5.15 and 5.45 – one guardian

During any 10-week block, your child should continue to be taught by the same instructor. However, where sickness or holidays are encountered it may be inevitable that a different instructor may have to take over the class.

When your child progresses into the next class, there is no guarantee that they will keep the same teacher.

• For 10 weeks of lessons the cost is £100.00
• For 10 weeks of 1-1 lessons the cost is £200.00
• For 10 weeks of Parent and Toddler Lessons the cost is £50.00

Llangatwg Comprehensive School Pool

Llangatwg Comprehensive

Main Road

Cadoxton

Neath

SA10 8DB

1. Exit M4 junction 43.  Take the A465 (Merthyr Tydfil) Road
2. Stay on this road (dual carriage way) and exit on the slip road sign posted A4109 Seven Sisters
3. On reaching the roundabout take the 1st Exit which doubles back on yourself
4. You will pass under a black railway bridge
5. The first exit on your right is to Cilfriew, take the next right though the school gates (2nd turning)
6. Drive across the school until you come to the furthest part of the car park next to the tennis courts and demountable classrooms
7. The entrance to the pool is up the steps, ramp opposite the tennis courts